Damaged Package
Damaged Package
If your Motiona order arrives with visible transit damage, keep the package and gear together, document the condition clearly, and reach out so our team can review the case with precision.
Handle the package before handling the gear.
A damaged package does not always mean the activewear inside is damaged. Before washing, wearing, removing tags, or discarding packaging, follow these steps so the review has the clearest possible record.
Keep Everything
Hold onto the shipping box or mailer, inner packing, labels, inserts, and all items until the review is complete.
Take Clear Photos
Capture the damaged area, the full outside package, the shipping label, and any visible impact to Motiona apparel.
Check Each Item
Inspect leggings, hoodies, sports bras, training shirts, shorts, and accessories before removing tags or using them.
Send the Details
Contact Motiona with your order number, delivery date, photos, and a short note describing what arrived damaged.
Send a clean, complete damage report.
For the fastest review, include enough context for our support team to compare the shipment condition with the Motiona pieces inside. Short, accurate details are better than long descriptions.
- OrderYour order number, name used at checkout, and delivery date.
- PackagePhotos of the full package, damaged area, shipping label, and any torn or crushed sections.
- ItemPhotos of any affected activewear, including fabric marks, tears, missing pieces, or moisture exposure.
- StatusConfirm whether the items are unworn, unwashed, and still with original tags or packaging.
Transit Damage
If only the outer package is damaged but your Motiona gear is clean, intact, and ready to wear, no further action may be needed. You can still contact us if you want the shipment noted.
Item Impact
If performance fabric, seams, zippers, waistbands, drawcords, or packaging inside the shipment were affected, send photos before using the item so we can review appropriate next steps.
Replacement Review
When a replacement or other resolution is arranged after review, shipping timing follows standard Motiona processing and delivery expectations of 3–5 business days where applicable.
Before you send the case.
These notes help protect your review and keep your Motiona activewear in the best possible condition while support checks the shipment details.
Please keep the box or mailer until support has reviewed the case. The packaging condition can help verify what happened during transit.
It is best to wait if the item itself appears affected. Keep tags and packaging intact when possible, then send photos before use.
If your activewear is clean, dry, and undamaged, the shipment may not require further action. You can still contact us if you want the delivery noted.
Include your order number, delivery date, full package photos, close-up damage photos, and photos of any affected Motiona apparel or accessories.
Keep it precise. We will help from there.
Send the evidence before discarding packaging or using impacted items. Motiona support will review the information and guide you through the next step with a clean, practical process.
