Return & Exchange
Return & Exchange
Need a different fit, a cleaner size match, or help with an order issue? Motiona keeps the process direct, organized, and focused on getting your activewear rotation back in motion.
Quick Guide
Before you send anything back
A few details help us review your request faster. Keep your order information ready and avoid sending items back before Motiona support confirms the next step.
Order details
Send your order number, the item name, and the reason you want to return or exchange your activewear piece.
Condition check
Keep items clean, unworn, and in a condition suitable for review, with original packaging when available.
Fit request
For size exchanges, include the size you received and the size you would like us to review for replacement.
Support path
Motiona support will guide eligible requests with the correct return, exchange, or follow-up instructions.
Resolution Flow
Three clear lanes for faster support
Returns and exchanges work best when the request is specific. Tell us whether you need a fit exchange, a return review, or help with an order issue so we can route it correctly.
Fit Exchange
For leggings, sports bras, athletic pants, shorts, tops, and layers that need a different size.Return Review
For eligible items that need to be reviewed before return instructions are provided.Order Issue
For wrong item, damaged package, missing detail, or shipping-related support requests.Eligibility Notes
Keep the review clean
Motiona activewear is built for movement, but return and exchange review depends on the item condition and the details connected to your order.
Activewear Specifics
What we review
Different performance pieces have different fit expectations. Include the garment type in your message so the support review can be more precise.
Compression pieces
For compression wear, leggings, and performance bottoms, tell us where the fit feels too tight, too loose, or unstable during movement.
Support layers
For sports bras, training tops, and running layers, include the intended activity level and the size you want reviewed.
Outer performance
For hoodies, athletic pants, shorts, and athleisure sets, describe the fit goal: relaxed, close-to-body, or training-ready.
Order condition
For damaged package or wrong item concerns, keep the item and packaging available until support confirms the next step.
Support FAQ
Return & exchange questions
These notes help you prepare the right details before contacting Motiona. For anything order-specific, our support team can review your request directly.
Can I exchange for another size?
Yes, contact Motiona support with your order number, the item, the size received, and the size you would like reviewed for exchange.
Should I send the item back right away?
No. Please wait for Motiona support to provide the correct return or exchange instructions before sending any item back.
What if my item arrived damaged?
Contact us with your order number and clear photos of the package and item. Keep all packaging until support confirms the next step.
How long does replacement shipping take?
After an eligible exchange is approved and processed, Motiona’s standard shipping window is 3–5 business days.
Where can I get help?
You can reach Motiona through the contact page, by email at info@motiona.lol, or by phone at 6823675218.
Ready to start?
Send the details. Keep the motion.
Contact Motiona with your order number, item name, request type, and any helpful photos. We will review the details and guide you through the next step.